FAQ

1. Why is training necessary? Training is important for several reasons.
The typical ones are that:
(a) companies need to increase their performance and productivity
(b) raise the level of motivation and commitment of staff
(c) maintain competitiveness in the global market-place

In addition, research has shown us that individuals will have between 6 and 8 employers during their working life, changing jobs every 4 or 5 years - 2 to 3 years for younger workers. With these career changes, it is critical that individuals are appropriately equipped to work efficiently in the jobs that
they hold.

Why is training necessary? For many of persons, academic courses is one pathway to achievingrecognition for developing the skill to absorb knowledge and understanding of specialist areas, doing sufficiently well at writing and passing examinations. Many progress from Bachelor’s degree to Master’s degree through postgraduate training and sometimes on to a doctorate. That is fine providing they intend to work in academia, use their knowledge for research purposes or to work in a specialized area of industry or commerce.

On the other hand people take training courses in order to improve their
general knowledge and understanding of a particular work area relevant to
the demands of the job or position they are filling and as a means of gaining recognition and possible advancement. So, training has a very personal meaning as well as meeting the demands of a company in terms of productivity, efficiency and competitiveness.

What should you look for when selecting a training company?

To ensure you choose the best organization to meet your training needs,
consider the following: Subject Matter Expertise - What expertise does the company have in the process or areas in which you want to train? Do they
have the requisite experience, skills, and knowledge in the industry?

Training Development and Delivery Expertise - While subject matter
expertise is a factor, it is usually not the most critical one. This may not guarantee an effective training program. An experienced training specialist
can work with the subject matter experts to develop good training documents that will provide learners with what they need to know in a manner that
is clearand concise, providing just what is appropriate and required based
on the needs.

Experience - How long have the principals been in the training industry?
What is the average level of experience? Select training companies that are experienced and who use experienced and middle – upper level employees
to develop and deliver training.

Reputation - What is their reputation in the industry? If in doubt, ask for references. If they are hesitant to provide references, look elsewhere.

Flexibility of Format and Presentation Style - Some companies have a fixed format that they attempt to sell to their clients in a "one size fits all" manner. The best training companies understand thateach organizationis unique and will offer a variety of formats and styles, working closely with the requesting company to determine what is the best fit for their organization.

The Human Factor - When selecting a company to assist with your training needs, the number one question to be asked is "who will be in charge of the training project and who will be doing the work?" Ask for resumes if you are unsure. When contacting a company, speak with the actual people who will be conducting the training.

Cost - Cost is in most instances, a major factor. For smaller projects such as a single training class,many companies will provide a fixed-price quote. For larger projects, or those projects that are less well defined, most training companies will provide a quote on a time and materials basis. A proper time and materials quote should includethe total estimated hours/cost and/or a cap on total costs.

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